Return Policy

Return Policy

Customer satisfaction is our goal! VGIRL HAIR offers a 30-Day Return guarantee. If you are unhappy with your purchase, please contact us for return / refund / cancel / exchange.

How To Apply Return/Refund

  1. If you believe you have received defective or incorrect items, please report via e-mail within 30 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to [email protected] help accelerate the process.
  2. Contact our customer service via email to get the return address and other details. Our service time is 09:00–21:00 GMT+8.
  3. If you need to return, please return the item according to our instructions and send us return proof (tracking number and a valid return receipt).
  4. Once we have received the returned item(s), we will contact you and process an exchange or a refund.

Return

  1. We do not provide shipping labels.
  2. To be eligible for a return, your items must be unused, in the same condition that you received them, and in the original packaging (including all gifts). A receipt or proof of purchase is required.
  3. You are responsible for covering shipping costs for return items; shipping charges must be prepaid.
  4. Unauthorized returns will not be accepted. Any extra fee caused by not following our instructions is borne by the buyer.

Refund

  1. Refunds are processed and returned to your original payment method in 3–7 days. Please email us before the refund is processed if your payment account details change. We hold no responsibility once the refund has been processed.
  2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we will deduct R350 from your refund as a restocking/handling fee. We may also deduct for missing gift(s).
  3. The R350 fee may also apply to orders refused at delivery or returned due to an undeliverable address.

Returnable Items

  1. Items must be unworn, unwashed, uncut and unstyled (free of stains from makeup, deodorant, or wear) and with the product packaging attached.
  2. Incorrect items sent to us will be discarded upon receipt. We reserve the right to limit, refuse, or reject returns involving irregular/excessive return history, worn/altered/damaged/missing items, or potential fraudulent activity.
  3. Customized orders are not eligible for returns. Please confirm all customization details before ordering.

Cancel

You can cancel/change your order before it is packed in our warehouse (within 2 hours of payment) through customer service at [email protected]. Cancellation is free of charge. We cannot cancel an order once it has been shipped.

VGIRL HAIR reserves the right of final interpretation for all policies here.

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