FAQs
About products
Can I ask for a small/large cap?
Our stock size is Medium (about 22.5 inches) with combs and an adjustable strap. Small is about 21.5 inches; Large is about 23.5 inches. Special cap sizes may take longer and may cost extra. Please contact us at [email protected] before payment.
Is your hair 100% human hair?
Yes. We sell 100% human virgin hair.
Will the hair tangle or shed?
Dryness can cause tangling. Wash & condition at least once a week. For wavy/curly styles, comb gently with hands or a wide-tooth comb from ends upward. Wear a cap when sleeping. After swimming, wash with shampoo and conditioner.
Can I dye the hair?
Virgin hair can usually be dyed, but we do not recommend bleaching to very light colors as it may damage the hair. Contact us if you need dyeing advice.
Can I wear the wig without glue?
Many glueless styles can be worn without glue using straps/combs. Glue or gel can make the look more secure for some lace styles.
About shipment
How long will delivery take?
South Africa in-stock (JHB warehouse): usually 3–5 business days. Items shipped from China/overseas: about 2–3 weeks. See our Shipment Policy.
Do I need to pay shipping?
Wig orders to South Africa ship free. We do not charge an extra door-to-door fee for standard delivery options we offer.
Customs duty?
For South Africa, we handle customs duty. For other destinations, customs rules vary by country.
About payment
Which payment methods can I use?
We accept the payment methods shown at checkout (such as card payments). If you have payment problems, email [email protected].
Is my payment information safe?
Payments are processed through secure, certified payment providers. We do not store your full card details.
About returns
What is your return window?
30 days from receipt. Customized orders cannot be returned. Buyer-responsibility returns may incur an R350 restocking fee. Full details: Return Policy.
Can I cancel my order?
Yes, free of charge, if you contact us within 2 hours of payment and before the order is packed/shipped: [email protected].
Still need help? Email [email protected] (09:00–21:00 GMT+8).